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BSPK Clienteling Unveiled
Welcome to 'Clienteling Unveiled,' where we unravel the challenges, share expert tips, and discuss key issues in the world of clienteling. Join us for quick insights on navigating personalization, communication, and innovative solutions. Your go-to source for transforming challenges into opportunities and building lasting client connections
Episodes
53 episodes
Maximizing Efficiency During the Holiday Rush
On this special holiday episode of Clienteling Unveiled, we dive into Maximizing Efficiency During the Holiday Rush! The holidays are a high-stakes time for retailers, with increased foot traffic, higher expectations, ...
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2:12
Maximiser l’efficacité pendant la ruée des fêtes
Dans cet épisode spécial fêtes de Clienteling Unveiled, nous explorons comment maximiser l’efficacité pendant la ruée des fêtes !Les fêtes de fin d’année sont une période cruciale pour les retailers, marq...
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2:45
Overcoming the Slowdown: Expert Insights on the New Shape of Luxury, Consumer Trust, and Clienteling
Please watch this webinar on: "Overcoming the Slowdown: Expert Insights on the New Shape of Luxury, Consumer Trust, and Clienteling." Guests: Milton Pedraza, CEO of Luxury Institute and Zornitza Stefanova, CEO of BSPK Clienteling
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Season 1
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45:12
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Anticiper les Fêtes : Stratégies d'Engagement Précoce
Dans cet épisode de Clienteling Unveiled, l'animatrice Claire s'entretient avec Meiling Fournier, VP chez BSPK, sur l'importance de l'engagement précoce durant la saison des fêtes. Des expériences de shopping personnalisées aux avant-p...
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3:06
Building Anticipation: Early Holiday Engagement Tactics
In this episode of Clienteling Unveiled, host Katie Tame speaks with Meiling Fournier, VP of Sales at BSPK, about the power of early engagement during the holiday season. From personalized shopping experiences to exclu...
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3:06
Tailoring the Holiday Shopping Experience with Clienteling
In this episode of Clienteling Unveiled, host Alexis Dulin sits down with Nico Alfonso, Account Executive at BSPK, to discuss how brands can leverage clienteling to tailor each shopper’s journey during the holiday seas...
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3:07
Personnaliser l’expérience de shopping pendant les fêtes avec le clienteling
Dans cet épisode de Clienteling Unveiled, l’animatrice Claire discute avec Guillaume, spécialiste du clienteling, de la manière dont les marques peuvent utiliser le clienteling pour personnaliser le parcours de chaque ...
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2:52
Trouver l'équilibre entre personnalisation et vie privée dans le retail
Dans cet épisode de Clienteling Unveiled, Claire reçoit Meiling Fournier, Vice-présidente chez BSPK, pour explorer l’équilibre essentiel entre expériences client personnalisées et préoccupations liées à la protection des données dans le reta...
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3:07
Balancing Personalization and Privacy in Retail
In this episode of Clienteling Unveiled, Host Katie Tame is joined by Meiling Fournier, VP of Sales at BSPK, to explore the crucial balance between personalized customer experiences and privacy concerns in retail. Disc...
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3:09
L'avenir de la mode : Comment le clienteling révolutionne le marché de la revente
Dans cet épisode de Clienteling Unveiled, l'animatrice Claire reçoit Guillaume spécialiste du clienteling, pour explorer le marché de la revente en pleine expansion, et voir comment le clienteling transforme la manière...
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2:15
The Future of Fashion: How Clienteling is Revolutionizing Resale
In this episode of Clienteling Unveiled, host Katie Tame sits down with Alexis Dulin, a clienteling specialist, to explore the rapidly growing resale market and how clienteling is transforming the way brands engage with consumers. Disc...
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Season 1
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2:20
L'avenir du retail de luxe : personnalisation et clienteling
Dans cet épisode de Clienteling Unveiled, Claire reçoit Meiling Fournier, VP chez BSPK, pour discuter de l'importance du clienteling et de la personnalisation pour les marques de luxe dans un marché en pleine mutation. Alors que les pr...
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Season 1
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2:36
Luxury Segment Faces Declining Sales in 2024
In this episode of Clienteling Unveiled, host Alexis Dulin is joined by Meiling Fournier, VP of Sales at BSPK, to explore how clienteling and personalization are crucial for luxury brands facing a challenging market. With luxury sales ...
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2:50
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Is CRM clienteling?
Is Clienteling Just Another CRM?Description: In this episode of Clienteling Unveiled, host Katie Tame sits down with Meiling Fournier, VP of Sales at BSPK, to discuss the differences between clienteling and traditional CRM...
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Season 1
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2:31
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The Shifting Role of Brick-and-Mortar Locations: Embracing the New Era of In-Person Shopping
Episode Title: The Shifting Role of Brick-and-Mortar LocationsDescription: In this episode of Clienteling Unveiled, host Katie Tame is joined by Meiling Fournier, VP of Sales at BSPK, and Nico Alfonso, Account Executive at BSPK,...
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Season 1
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2:59
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The Power of Experiential and Personalized Retail
Clienteling Unveiled - Episode: The Power of Experiential and Personalized RetailHost: Zuzanna KusznirGuest: Meiling Fournier, VP of Sales at BSPKWelcome back to Clienteling Unveiled! I’m your host, Zuzanna Kuszkir, a...
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Season 1
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4:01
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Building versus Buying a clienteling solution
Description:In this episode of Clienteling Unveiled, host Alexis Dulin delves into one of the most crucial decisions luxury brands are facing in 2024: should they build their own clienteling platform from scratch, or inve...
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3:27
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Navigating Declining Foot Traffic in Retail: How Clienteling with BSPK Can Keep You Connected to Your Customers
In this episode of Clienteling Unveiled, host Katie Tame sits down with retail Customer Success expert Alexis Dulin to discuss the growing challenge of declining foot traffic and how retailers can stay connected with their customers th...
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Season 1
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3:50
Breaking Down Data Silos: How BSPK's Clienteling Solution Unifies Customer Data for Seamless Personalization
In this episode of Clienteling Unveiled, host Katie Tame sits down with Zuzanna Kusznir, works in Engineering at BSPK, to discuss the transformative power of unifying customer data in the retail industry. Learn how BSPK's clienteling s...
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Season 1
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2:43
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Why retail brands are urgently seeking clienteling solutions
In this quick episode of Clienteling Unveiled, host Katie Tame chats with Meiling Fournier, VP of Sales at BSPK, about why luxury brands are urgently seeking clienteling solutions in 2024. Discover the key factors driving this trend, f...
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Season 1
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4:09
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The Economic Power of Millennials (aged 28-43 years old)
In this episode of "Clienteling Unveiled," host Katie is joined by Meiling Fournier, VP Sales of BSPK Clienteling, to explore the immense economic power of Millennials and how retailers can effectively market and sell to this influential demogr...
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2:53
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Unlocking Retail Success: The Power of AI and Automation in Clienteling
In this episode of "Clienteling Unveiled," host Katie is joined by Henrique Cardoso and Zuzanna Kusznir who are both on the Engineering Team at BSPK. We will explore how AI and automation are revolutionizing the world of clienteling. Discover h...
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Season 1
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2:55
The power of emotional connection in retail selling
In this episode of "Clienteling Unveiled," host Katie is joined by Meiling Fournier, a seasoned expert in luxury retail and clienteling, to discuss the power of emotional connection in clienteling. Discover how personalized interactions, empath...
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5:04
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The impact of Gen Z on clienteling: What retailers should know
Welcome to another episode of Clienteling Unveiled! In this episode, we explore the dynamic world of Gen Z shoppers and how retailers can adapt their strategies to engage this tech-savvy, value-driven generation. Our host, Katie, is joined by r...
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Season 1
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4:08
The importance of quality data for engaging customers
In this episode of Clienteling Unveiled, your host Alexis Dulin sits down with Zuzanna Kusznir, an Engineer at BSPK who works in analytics, to explore the critical role of quality data in clienteling.Discover why accurate, complete, cons...
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3:30
